Privacy Policy

At Volantec, we are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, and safeguard the information provided to us by users when they visit our website or engage in activities such as placing an order, filling out a form, responding to a survey, subscribing to our newsletter, or using other features or resources available on our Site.

Personal Identification Information

We may collect personal identification information from users in various ways, such as when they voluntarily provide it to us through our Site. This information may include email address, mailing address, phone number, and other relevant details. Users may choose to visit our Site anonymously, and they can always refuse to provide personal identification information, except that it may prevent them from engaging in certain activities on our Site.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Non-Personal Identification Information

We may also collect non-personal identification information about users whenever they interact with our Site. This may include browser name, type of computer, technical information about their means of connection to our Site (such as operating system and internet service provider), and other similar details.

Web Browser Cookies

Our Site may use “cookies” to enhance user experience. Cookies are small files that are stored on the user’s hard drive for record-keeping purposes and to track information about their browsing behavior. Users have the option to set their web browser to refuse cookies or to be alerted when cookies are being sent. However, note that disabling cookies may affect the functionality of certain parts of our Site.

How long we retain your data

Volantec collects and uses personal information provided by users for the following purposes:

To improve customer service: The information helps us respond more effectively to customer service requests and support needs.
To personalize user experience: We may use aggregate information to understand how our users as a group use the services and resources provided on our Site.
To improve our Site: We continuously strive to enhance our website offerings based on the feedback and information we receive from users.
To process transactions: The information provided by users when placing an order is used solely to provide the requested service, and is not shared with outside parties except as necessary to fulfill the order.
To send periodic emails: If users opt-in to our mailing list, they may receive emails containing company news, updates, product or service information, etc. Users have the option to unsubscribe from future emails at any time.

How We Protect Your Information

We have implemented appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of personal information, usernames, passwords, transaction information, and data stored on our Site. Sensitive and private data exchanged between our Site and users is transmitted over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information (not linked to any personal identification information) with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may also use third-party service providers to assist in operating our business and our Site or to administer activities on our behalf, such as sending newsletters or surveys. We will share users’ information with these third parties only with their permission.

Third-Party Websites

Our Site may contain advertising or other content that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links on these sites and are not responsible for the practices employed by websites linked to or from our Site. These sites or services may have their own privacy policies and customer service policies, and browsing and interaction on these websites are subject to their respective